May 20, 2024 by
Etana Support

What services does Etana Custody offer?
Etana Custody offers a comprehensive range of services to enable institutions, exchanges, investment professionals, and individuals to securely hold and manage their fiat and digital assets. These services include custody, trade settlement, and market access.

What makes Etana Custody different from other digital asset custodians?
Etana Custody is a Chartered Trust Company, regulated by the State of Colorado Department of Regulatory Agencies – Division of Banking. This regulatory oversight ensures that Etana is held to the highest standards of safety, security, and compliance. Additionally, Etana offers a flexible, scalable, and cost-effective solution that supports the needs of each client. We offer Global custody in over 100+ countries and FX trading of G10 currencies.

How does Etana Custody ensure the security of clients' digital assets?
Etana Custody employs a range of best-in-class security measures, including cold storage, and advanced encryption protocols, and on-going monitoring. Etana also engages independent third-party security firms to ensure that it meets the highest standards of security and compliance.

What types of digital assets does Etana Custody support?
Etana Custody supports a wide range of digital assets, including cryptocurrencies, stablecoins, security tokens, and utility tokens. Our custody platform is also constantly updated to support new and emerging digital assets.

How does Etana Custody ensure regulatory compliance?
Etana Custody is a regulated custodian and SOC2 certified. We are committed to maintaining the highest standards of regulatory compliance and work closely with our clients to safeguard their digital asset holdings comply with relevant regulatory requirements.

What is the process for onboarding with Etana Custody?
The onboarding process for Etana Custody is straightforward and streamlined. In order to onboard with Etana Custody, clients may go to our website and click on ‘Open an Account’ to start the registration process. We work closely with each client to ensure that their needs are met and that the onboarding process is as efficient as possible. If you have any questions regarding the onboarding process, you can go to our ‘Support’ section on our webpage. You can also submit a report request there or reach out to our support team by sending your request to support@etana.com.

What is the cost of using Etana Custody?
Etana Custody offers a flexible, scalable, and cost-effective solution that is tailored to the needs of each client. We work closely with our clients to ensure that our services are priced in a transparent and competitive manner. Our pricing is based on a range of factors, including the volume of assets under custody, the frequency of trades, and the level of customization required.

What support and resources does Etana Custody offer to its clients?
Etana Custody offers a range of support and resources to its clients, including experienced account managers, a dedicated support team, and a comprehensive knowledge base. We also offer regular training and education sessions to ensure that our clients are fully informed and up-to-date with the latest developments in the digital asset industry.