Etana Custody does not disclose any non-public personal information about you, except as permitted by law. If you decide to close your account, Etana Custody will continue to adhere to the privacy policies and practices as described in this notice.
Etana Custody may receive non-public personal information about you (the “Personal Information”) from any of the following sources:
Etana Custody may process the Personal Information for the following purposes:
We take reasonable security measures consistent with applicable law to protect the security of your Personal Information from being accidentally lost, or used or accessed in an unauthorized way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. We also implement the use of encryption or Secure Socket Layers connections for the transmission of any Personal Information. In so much as personal email is generally not encrypted, we request that no Personal Information be sent to us via email.
We will retain your Personal Information as long as an account is active or as needed to provide you Services. You may, at any time, instruct us to remove Personal Information, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Etana from our servers. We will also retain your Personal Information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Email, Direct Mail, Telemarketing, and Third-Party Sharing.
To opt out of:
Do Not Track (DNT). Etana Custody does not currently have the capabilities to recognize the various Do Not Track signals from different web browsers. For more information on Do Not Track please visit http://www.allaboutdnt.org/.
We may share the personal information that we collect about our customers, prospects, or former customers with their brokers or with:
The disclosure of personal information to the affiliates and other third parties set out above may involve the transfer of data to the USA and other jurisdictions outside the European Economic Area (EEA). Such countries may not have the same data protection laws as your jurisdiction. Etana Custody has put in place the Standard Contractual Clauses approved by the European Union Commission for such transfers of personal data. Please contact [email protected] should you require more information on Etana Custody’s international data transfer solution.
Our service providers are obligated to keep the personal information we share with them confidential and use it only to provide services specified by Etana Custody.
Privacy, security and service in Etana Custody’s online operations are just as critical as in the rest of our business. We use firewall barriers, encryption techniques and authentication procedures, among others, to maintain the security of your online session and to protect Etana accounts and systems from unauthorized access.
When you interact with us through online channels (for example, websites and mobile applications) owned and controlled by Etana Custody ("Etana websites"), Etana Custody manages personal information in accordance with all of the practices and safeguards described previously.
When you visit Etana Custody’s websites, we may collect technical and navigational information, such as device type, browser type, Internet protocol address, pages visited, and average time spent on Etana Custody’s websites. We use this information for a variety of purposes, such as maintaining the security of your online session, facilitating site navigation, improving Etana Custody’s website design and functionality, and personalizing your experience on Etana Custody’s websites. Additionally, the following policies and practices apply when you are online:
Etana Custody provides information to its clients through electronic means only. These include Email, website and online platform.Kindly note that to receive information electronically from Etana Custody, a valid Email address is required. Etana Custody provides information through our website which may not be addressed personally to you.
You can refuse or delete cookies. Most browsers and mobile devices offer their own settings to manage cookies. If you refuse a cookie when on an Etana Custody website, or if you delete cookies, you may experience some inconvenience in your use of Etana Custody websites. For example, you may not be able to sign in and access your account, or we may not be able to recognize you, your device or your online preferences.
Etana Custody mobile applications ("apps") allow you to access your accounts, trade securities, move money, and access third-party news and research using wireless or mobile devices. Our privacy practices apply to any personal information or other information that we may collect through the apps.
Etana Custody websites are not directed to individuals under the age of thirteen (13). Etana Custody does not intentionally collect information on Etana Custody websites from those we actually know are under 13, and we request that these individuals do not provide personal information through the sites.
You may access and, if necessary, correct your account information through a variety of media offered by your broker and Etana (e.g., statements or online services). Please contact your broker if you require any additional information.
You have the following rights, in certain circumstances, in relation to your personal information:
Where you have provided your consent to processing (e.g. to receive information about products and services which may be of interest to you or to the institution you represent), you may withdraw your consent at any time by contacting Etana Custody by email at [email protected]
Where Etana Custody requires your personal information to comply with AML or other legal requirements, failure to provide this information means Etana Custody may not be able to provide the Services or the service to the institution you represent.
You have the right to lodge a complaint with a supervisory authority.
If you are a former customer, your information is treated in the same manner as the information of current customers.Etana offers several options for accessing and, if necessary, correcting your account information. You can review your information using your statements, or through our automated telephone or Internet services. You may also write or call us with your request for information. If we serve you through an affiliate, please contact them directly.
We hope that we can resolve any query or concern you raise about our use of your information. Those in Designated Countries (being the European Union, European Economic Area or Switzerland) may contact our Privacy Office or their country’s supervisory authority to lodge a complaint.